After an investigation by the UK's Competition and Markets Authority, Microsoft Game Pass He announced that he will make changes in his program that will make it easier for subscribers to cancel the service and that he will stop receiving payments for inactive subscriptions. When accounts that have not been used for a long time are detected Microsoft will close the inactive Game Pass accounts. Let's share the details of the event with you, our esteemed followers.

Microsoft will close inactive Game Pass accounts

CMA reported that as part of a broader research on online games, firstly, "there are concerns about certain features of Microsoft's auto-renewing subscriptions." These concerns were clarity about the automatic subscription renewal feature, the ease of disabling automatic renewals, and whether customers are paying for their old accounts that they are no longer actively using. As a result, Microsoft is currently committed to making changes to Game Pass and Xbox Live services, including the following.

  • Better preliminary information: Microsoft will provide more transparent preliminary information to help customers understand their Xbox memberships, For example, the customer will be clearly stating that the subscription will be automatically renewed unless the automatic renewal is turned off, when the subscription will be automatically renewed, how much the renewal will cost, and how the customer can receive a refund after they are accidentally renewed.
  • Returns: Microsoft will contact users with 12 months of membership and allow them to receive refunds for the remaining time.
  • Inactive accounts: Microsoft will also contact existing customers who have not used their membership for a long time but still have paid. These customers will be reminded how to stop payments, and if they continue not to use their membership, Microsoft will stop receiving more payments.
  • Better info on price increases: Microsoft will give clearer notifications about future price increases and let people learn how to turn off automatic renewal if they don't want to pay a higher price.

This is a situation that many of us are in at least once. Even if we don't use it, paying for a service for months. Sometimes canceling feels like a very grueling task, sometimes we just forget to cancel. To prevent unnecessary money from the players' pockets with the changes made, Microsoft will close the inactive Game Pass accounts. Thus, these users will not pay for a service they do not use without their knowledge. It is very pleasing to see the changes made to inform the players in a service with such a large number of players. For more current game news, on our site news You can follow the category.

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